I recently ordered an online-blood-test kit from ASDA paying £3.99 extra for 24 hour delivery.

This was not honoured despite me ordering before the 4pm cutoff time.

Royal Mail initially promised the next day (Sunday) instead. No delivery Sunday either. It arrived Monday, 48 hours late.

I contacted ASDA for refund of the £3.99. I was contacted by a Californian company by phone who asked personal questions that banks insist you NEVER give answers to “in order to facilitate refund”.

ASDA and Royal Mail both insisted, upon calling them out on X, that I use WhatsApp to facilitate call and sort things out. Last time I reluctantly returned to WhatsApp I got spammed bigtime so I will not use it. ASDA also use WorldRemit and without authorisation set up an account for me to facilitate refund. I believe this is in violation of the UK Consumer Credit Act and have escalated things to the National Action Fraud Team of the police as well as my credit card provider. Neither ASDA nor Royal Mail are interested in dealing with me via conventional telephone or email.